Getting Help¶
Discussion Forums¶
This is a place to ask general and technical questions, report bugs, request new features, or just share information with other users. They are monitored by the team and so any open questions will receive a response:
Email¶
To contact us directly, our email address is:
You can use this for inquiries, sales, and support issues.
Log Files¶
The CaptureGRID application records a log file about what the app is doing, and what errors it encounters. When reporting issues, it’s useful to provide the log as this helps diagnose whats going wrong.
There are two log files called:
capturegrid4_log.txt
capturegrid4_history.txt
To locate where these are stored, click Help -> Locate Log File in the
app’s top menu bar. This will open a file browser window in the correct
directory.
On Windows, this will be somewhere like:
C:\Users\francis\AppData\Roaming\CaptureGRID 4
On macOS, this will be somewhere like:
/Users/francis/Library/Application Support/CaptureGRID 4